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Assistant Vice President

Technology Group


Shantelle is a Senior Business Analyst with GIC’s Public Markets Solutions. Some of her responsibilities include implementing systems to improve the Investment Services Public Markets (ISPM) workflow by gathering requirements, user interface mockups and diagrams.

During the weekends, she can be found taking her walks at Bukit Timah or MacRitchie, soaking herself in nature.

Why did you decide to join GIC?

Coming from a technology background in an investment bank, I joined GIC as I wanted to understand the other side of the coin to increase my exposure in the finance industry. GIC has a strong purpose to preserve and enhance Singapore’s reserves. It’s motivating to know that I have a part to play in this.

What does your typical workday look like?

My day begins with writing down a list of to-dos, reviewing my calendar and replying to emails. This is followed by investigating for any application issues raised and attending business requirements meetings.

After lunch, I’ll be analysing requirements, creating user interface mockups, conducting weekly reviews with the Synergy Team on service requests, and participating in daily standup calls.

What do you like most about working here?

I like that we are able to implement systems that help automate work for the users. For example, we implemented a reconciliation system which tracks data integrity and the reconciliation process centrally which reduces time by intelligently matching records without user intervention.

GIC also has an inclusive culture that values and respects employees. For example, during the initial phases of Covid-19, the organisation provided sufficient resources and support to employees so that we can work from home seamlessly. GIC teams are diverse and inclusive. Technology is usually a male-dominated industry. However as a female working in this industry, I have never once felt uncomfortable or treated differently. GIC promotes a respectful culture and embraces diversity so that we can all work in a collaborative environment.

How would you describe the learning & development culture at GIC?

My role has helped me to brush up my analytical and problem-solving skills, which I believe are transferable and will benefit my career in the long-term.

When I first joined the organisation, we had the Global Foundation Programme for new hires, which was a great way to kickstart my career at GIC. In addition, GIC empowers employees to learn and develop with an annual training budget allocated for each of us to attend external courses to help enhance our work performance.

What you should know before joining GIC

GIC takes care of its employees and has an inclusive and respectful culture. Be open-minded and accept the challenges that come your way.